Privacy Policy

1. About Us

Reach Only Representative Limited (ROR Ltd) is committed to preserving the privacy of all visitors to www.rorltd.com

Please read the following privacy policy to understand how we use and protect the data that we collect from you, or provide to us, which will be provided by us. By sharing data, you accept that we may retain your information and it may be held by ROR Limited and any third party company which processes it on our behalf.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any change. This Privacy Policy was most recently updated on 13^th September 2019.

If you have any questions about this policy or do not agree with it, please contact the data controller at www.rorltd.com before using this website.

2. Information that we collect from you

When you visit this website we may collect the following information:

Information that you provide by filling in forms online. This includes information provided at the time of registering to use the site, subscribing to our service, posting material or requesting further services;
We may also ask you for information when you enter a competition or promotion sponsored by ROR ltd, and when you report a problem on our site;
If you contact us we may keep a record of that correspondence; and
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

We may collect information about your use of our website, including by way of requesting information from you on a voluntary basis or by the use of third party software to capture information about your visit. This is designed to help us improve the quality of our service.

3. Use of your information

All information collected via our website is used to operate and improve the service we offer you and in particular for the following purposes:

For internal record keeping;
To ensure that content from our site is presented in an effective manner;
To provide you with information, products or services that you request from us which we may feel maybe of interest to you, where you have consented to contacted for such purposes;
To carry out our obligations arising from any contracts that you have entered into between you and us;
To notify you about changes to our services;
To enable our debt collection agency to collect payment from you should that be necessary;
To monitor and improve the ROR Ltd website, our goods and services
To conduct market research including statistical analysis of customer behaviour;
To enable third parties to carry out technical, logistical or other functions on our behalf

4. Direct Marketing

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. We may also contact you to take part in market research to help us improve our service. We may send you such information by mail, leaflets, telephone or email. It is your choice whether to opt in to this kind of communication. If you do not wish to please contact the Data Controller at info@rorltd.com.

5. Where we store your data

The data we collect from you may be transferred to, and stored at, a destination outside the UK or European Economic Area (EEA). It may also be processed by staff operating outside the UK or EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of payment details and the provision of support services. By submitting your data, you agree to the transfer, storing or processing. We will take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access.

6. Disclosure of your information

The information you provide to us may be given to the staff working within ROR Ltd and third parties who act for us for the purposes set out in this policy (such as processing payments through a secure network) or for other purposes approved by you unless you tell us that you do not wish this to happen. Those third parties process information, handle competitions and promotions and provide support services on our behalf.

We may disclose your information to any member of our group, which means our subsidiaries, our ultimate holding group and its subsidiaries as defined in section 736 of the UK Companies Act 1985.

We may disclose your information to third parties:

In the event that we may sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets.
If ROR Ltd or substantially all of its assets are acquired by a third party, in which case data held by it about its customers will one of the transferred assets.
If we are under a duty to disclose or share your data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of REACH, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk.

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than those mentioned above, unless we have your permission or are required by law. The data that we collect from you may be transferred to, and stored at, a destination outside the UK or European Economic Area ("EEA"). It may be processed by third parties operating outside the UK or EEA who work for us for the purposes set out in this policy. By submitting your data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

7. Cookies

We use cookies for certain areas of our website. Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before.

They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website.

They enable us to:

To estimate our audience size and usage pattern
To store information about your preferences, and so allow us to customize our site according to your individual preferences
To speed up your searches
To recognise you when you return to our site

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. The instructions for this vary by browser. For instance, on Mozilla Firefox, these options may be adjusted by selecting "preferences" from the main menu, and navigating to the "privacy & security" tab. This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu.

8. Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss destruction and damage. We will retain your information for as long as the law requires.

9. Accessing and updating

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee may be payable to meet our costs in providing you with the details of the information that we hold about you. If you would like a copy of the information held on you or if you think that any of the data we hold is incorrect or incomplete please contact the Data controller at info@rorltd.com as soon as possible.

10. Linking

We may link to other websites, which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

11. Contact us

All comments, queries or requests relating to our use of your information are welcomed and should be addressed to the Data Controller at info@rorltd.com.

If you have any feedback about ROR Ltd, please contact us by phone or via info@rorltd.com

Reach Only Representative Limited is a private company. The registered office address is Booths Park 1, Chelford Road, Knutsford, Cheshire, WA16 8GS England. Our VAT number is GB 942 88 5484.

Reach Only Representative (Ireland) Limited is a private company. The registered office is VPR House, Main Street, Swinford, County Mayo, F12 FC64, Ireland.